FRESHNESS GUARANTEE/TERMS AND CONDITIONS

See other important information under Terms and Conditions about claims process and freshness guarantee of items covered and not covered.

1.Cancellation Fees:

Should any customer place an order through Buy Hawaiian Lei and then need to cancel the order, the cancellation must be made 7 days prior to the delivery of the order (subjected to 10% cancellation fee). We will not refund you if your order is cancelled within 7 days of the ship out date, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. If new address is outside of the delivery range and Buy Hawaiian Lei cannot deliver it, we will not be able to process a refund. Please contact info@buyhawaiianlei.com with any questions or concerns.

2. “Substitutions Allowed”:

Buy Hawaiian Lei will always attempt to fulfill an order as closely as possible. However, if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order. When a customer allows substitutions, this means that the sender is allowing Buy Hawaiian Lei to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.